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Certificate in Conflict Management and Dispute Resolution

The Graduate Certificate in Conflict Management and Dispute Resolution can be completed alone or as part of the Masters of Science degree in Communication Management. Completion of the Graduate Certificate enables interested students to be accepted into the MS program without completing GREs.

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Designing Workplace Dispute Systems

Designing dispute resolution systems for complex organizations is a critical tool for building constructive conflict cultures and positive organizational climate and reducing costs of destructive conflict. This course enables the conflict specialist to design and assessing these systems to their organizational needs.  The course includes an analysis of organizational conflict dynamics so that dispute systems are designed to fit the workplace context and the conflict challenges in that workplace. Public sector and private sector organizations are considered, with emphasis on dispute systems for US organizations.

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Conflict Management Processes in the Workplace

Understanding the ideal conflict process for a dispute requires theory-to-practice awareness of optimal conflict intervention in action. This course provides a communication perspective on the major third party intervention processes that are involved in organizational and workplace dispute systems and conflict management. Third party interventions for interest-based, rights-based and power-based approaches to dispute resolution are included. Specific attention is give to interest-based intervention processes including facilitated negotiation, conflict coaching, mediation, and facilitation.

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Leadership in Crisis and Conflict Management

Crisis and conflict can spark creativity and galvanize a team — or it can be a destructive force that disables leaders from navigating the crisis. This course addresses cutting-edge scholarship about best practices for leaders who surface the “real issues” that need to be faced and resolved. Learn how leaders and conflict specialists can work together to support each other and how conflict specialists can successfully coach leaders to work through conflict.

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Cross-Cultural Leadership

Leading and communicating across cultures is beneficial and challenging. Diversity develops conflict that can be a significant strength if managed well. This course focuses on theories and practices of effectively leading people from different cultural and ethnic backgrounds.  Specific attention is given to theories and practices in cross-cultural conflict, for example, use of dialogue processes and multiparty mediation in workplace and community conflicts. ading and communicating across cultures is beneficial and challenging. This course focuses on theories and practices of effectively leading people from different cultural and ethnic backgrounds.

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